If you think email marketing is dead, you’re in for a surprise. Despite the rise of social media, email continues to outperform almost every other channel when it comes to return on investment. But the secret to success isn’t just sending emails—it’s creating the right strategies, automations, and customer journeys. That’s where Enchant Digital Agency comes in. They don’t just send campaigns; they help brands build customer relationships that drive real business growth.
What Makes Enchant Digital Agency Unique?
Unlike generalist marketing agencies, Enchant is highly specialized. They focus only on email marketing and eCRM, giving them a level of expertise that few others can match. Their mission is simple: to transform email into a powerful revenue engine for businesses across ecommerce, retail, and beyond.
The Power of eCRM
What Is eCRM?
eCRM, or electronic customer relationship management, is all about managing the customer journey. It takes data, automation, and personalization to create stronger customer connections.
Why It Matters
Instead of one-size-fits-all messages, eCRM helps businesses tailor every communication. The result? Customers feel understood and valued, which leads to higher loyalty and more sales.
Core Services Offered by Enchant Digital Agency
1. Strategic Roadmaps
Every successful campaign starts with strategy. Enchant builds custom roadmaps to ensure businesses know what to send, when to send, and who to target.
2. Email Design Systems
Good design makes or breaks an email. Enchant creates modular templates that are responsive, easy to use, and on-brand.
3. Automated Customer Journeys
Automation is the backbone of modern email marketing. Enchant builds journeys such as:
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Welcome flows for new subscribers
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Post-purchase sequences
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Cart abandonment recovery
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Re-engagement campaigns
4. Segmentation and Personalization
With advanced segmentation, Enchant ensures emails are relevant to each subscriber. Personalized subject lines, offers, and product recommendations increase engagement dramatically.
5. Deliverability Management
Getting into the inbox is just as important as the content itself. Enchant manages deliverability so emails don’t end up in spam.
How Enchant Digital Agency Uses AI
AI has changed the way we do email marketing. From predicting send times to optimizing subject lines, it saves time and boosts performance. Enchant blends AI tools with human creativity, ensuring emails feel personal—not robotic.
Choosing the Right ESP
Email Service Providers power the entire process. Enchant works with multiple ESPs but is particularly known for its expertise with Klaviyo, the top platform for ecommerce brands.
The Role of Deliverability
Why It’s Critical
If emails don’t land in the inbox, they can’t drive results.
Enchant’s Approach
Enchant manages authentication protocols like SPF, DKIM, and DMARC, while also maintaining list hygiene to protect sender reputation.
Key Metrics for Email Marketing Success
Forget only looking at open rates. Enchant focuses on real business metrics such as:
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Revenue per recipient
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Customer lifetime value
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Retention rate
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Flow-driven revenue contribution
Optimization Through Testing
No campaign is perfect on the first try. Enchant uses A/B testing to refine subject lines, CTAs, and email layouts. This ongoing process ensures every campaign gets better over time.
Building a Strong Email List
Quality Over Quantity
Buying email lists is a mistake. It damages reputation and reduces ROI.
Enchant’s List Growth Methods
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Pop-ups with value-driven incentives
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Lead magnets like guides or discount codes
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Loyalty rewards for subscribers
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Double opt-in for verified leads
Beyond Email: Omnichannel Strategies
Customers are everywhere—not just in their inboxes. Enchant connects email with SMS, WhatsApp, and push notifications to ensure consistent, multichannel engagement.
Packages Designed for Every Business
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Starter Package: Perfect for businesses new to email, with basic flows and templates.
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Growth Package: Adds advanced automation, segmentation, and reporting.
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Enterprise Package: Full eCRM support, deliverability optimization, and ongoing strategy.
Why Businesses Trust Enchant Digital Agency
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Specialized expertise in email and eCRM
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Global reach with offices in London, Berlin, and New York
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Proven results for ecommerce and retail brands
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A balanced mix of creativity and technical know-how
90-Day Growth Blueprint
Here’s a simplified version of Enchant’s proven system:
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Authenticate your domain to secure deliverability
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Set up a welcome flow for new subscribers
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Build cart abandonment campaigns to recover lost sales
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Segment your audience by behavior
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Run A/B tests weekly to refine messaging
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Clean inactive subscribers to maintain list health
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Track ROI by revenue per recipient
Case Study: Ecommerce Brand Success
An apparel brand with 60k subscribers was struggling to grow revenue from email. Enchant rebuilt their flows, optimized deliverability, and segmented audiences. Within 90 days, email revenue increased by 52%, and their repeat purchase rate jumped significantly.
Conclusion
The future of email is not about blasting generic newsletters. It’s about building relationships with personalized, automated, and data-driven strategies. Enchant Digital Agency helps brands turn email into a true growth channel. By combining strategy, design, deliverability, and AI, Enchant ensures businesses don’t just send emails—they build lasting customer connections.
FAQs
Q1: What does Enchant Digital Agency specialize in?
They focus exclusively on email marketing and eCRM.
Q2: Can small businesses work with Enchant?
Yes, their packages are tailored to startups, SMEs, and global enterprises.
Q3: How soon can results be seen?
Many clients experience improvements in 60–90 days.
Q4: Do I need Klaviyo to work with Enchant?
No, but they have deep expertise in Klaviyo and other ESPs.
Q5: Is email marketing still effective in 2025?
Absolutely. With one of the highest ROIs of all digital channels, it remains essential for growth.
